Frequently Asked Questions

What is an airport shuttle?

Good question: there are 2 basic kinds of shuttle service. Share-ride and Multi-ride. We are Share-ride. From the airport, your pick-up time is based on your flight itinerary; not our schedule. And, you go from baggage claim to the van. For example, you are not put in a holding area to be put on a multiple stop line run. To the airport, your pick-up time is based on your flight departure time; not our schedule. Again no multiple stop line runs. We enjoy guaranteeing no more than 2 stops to our customers. Our vans are big with lots of luggage space. We understand the stress of air travel and our reliability and advance reservations reduce that pressure.

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What is your service area?

Use the Fare Table tab on the left for current rates.

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Where do you pick me up?

At your home, business or hotel.

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Can I return with your service?

Yes, and we'll track your flight with live flight data.

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How do I find your van?

See our FIND THE VAN page.

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What airports do you serve?

Baltimore/Washington International, Reagan National, Dulles International as well as train and bus stations and the marine terminal.

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What hours do you operate?

4am until midnight 365 days a year.

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Do you have a Cut Off time?

Yes. If your plane lands after 1:00am, look for the BWI Taxi cabs at BWI Airport and the Washington Flyer Taxi cabs at Dulles & Reagan National. REMEMBER, we track your flight! If your plane arrives by 1:00am; we will wait for you to get your bags up until 1:30am.

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How do I make a reservation?

Use the reservation buttons above.

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When do I make a reservation?

As soon as you have your flight information.

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I'm worried about the pick-up time you gave me for my airport flight arrival reservation. Why (and how) can you use my scheduled airline arrival time as my pick-up time?

Your scheduled arrival time (ie your airline's assigned time), is only a starting point with us. We have computer software that tracks your flight in "real time". So, whether your plane is on-time, early or late, we are aware of it's status... And will meet you based on the actual gate time. We also use a formula that allows for time you may need at baggage claim.

The Go Airport Shuttle provides many services to our customers. Our door to door service is unrivaled. Be assured that we will pick you up from your home, office or hotel on time and take you to or from the airport. Our professional, courteous drivers will also transport your group or charter. Not only are our shared rides easy and affordable, but in many cities we offer sedans and limousines for those special occasions when you need to be treated as a VIP. In many cities, we offer corporate discounts and group discounts. The Go Airport Shuttle network of providers is the largest group of airport ground transportation worldwide. We have been able to maintain the highest level of customer service and quality through the dominance of our long established local providers.

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What is your cancellation policy?

If your pick-up time is before 8am, call before 7pm the night before. If your pick up time is after 8am, you can call up to 2 hours prior to your pick up time. We charge full fare for late cancels; and for no shows. To confirm, cancel or modify a reservation, click here.

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Do you accept credit cards?

Yes, Visa, MasterCard, American Express and Diners Club. You may charge on board the van and we may request a card to guarantee your reservation.

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I made a reservation. When I got my e-mail confirmation, it stated I had to pay by "cash" on the van. I want to use my credit card on the van. Can I do this?

Yes. Our vans are equipped with state of the art credit card machines. Just give your card to the driver to complete the payment transaction. The word "cash" is a general term that we use for internal purposes, only.

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Are fares cheaper on our website?

Yes.

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Can you offer even lower fares to large groups?

Yes. Check with your meeting planner/event planner to see if an account has been set-up. If you are the planner, call 1-800-776-0323 and using our automated phone system go to Sales Department/Group Sales.

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Are you a national company?

YES. We are Go Airport Shuttle. The world's largest network of airport ground transportation companies. Need to make a reservation in another city? For global reservations, click www.goairportshuttle.com.

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Are you just airports?

No. Often, groups use us for rides between work, hotel. Also, for nightly excursions to attractions & restaurants, etc. Call 1-800-776-0323 & using our automated phone system, go to our Sales Department/Group Sales.

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