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What is an airport shuttle? |
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Good question: there are 2 basic kinds of shuttle service. Share-ride and Multi-ride. We are Share-ride. From the airport, your pick-up time is based on your flight itinerary; not our schedule. And, you go from baggage claim to the van. In otherwords, we do not send you to a holding area to be put on a multiple stop line run. To the airport, your pick-up time is based on your flight departure time; not our schedule. Again no multiple stop line runs. We enjoy guaranteeing no more than 2 stops to our customers. Our vans are big with lots of luggage space. We understand the stress of air travel, and our reliability and advance reservations reduce that pressure. |
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What is your service area? |
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Central Maryland, including the Baltimore, Annapolis areas and parts of the Washington DC suburbs. Click here for your location. |
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Where do you pick me up? |
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At your home, business or hotel. |
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Can I return with your service? |
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Yes, and we'll track your flight with live flight data. |
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How do I find your van? |
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See our FIND THE VAN page. |
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What airports do you serve? |
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Baltimore/Washington International, Reagan National, Dulles International as well as train and bus stations
and the marine terminal. |
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What hours do you operate? |
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4 AM until midnight 365 days a year. |
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Do you have a Cut Off time? |
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YES. If your plane lands after 1:00am, look for the BWI Taxi cabs at BWI Airport and the Washington Flyer Taxi cabs at Dulles & Reagan National. REMEMBER, we track your flight! If your plane arrives by 1:00am; we will wait for you to get your bags up until 1:30am. |
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How do I make a reservation? |
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When you have your flight info, call 800-776-0323, or visit the DISCOUNTED RESERVATION page. |
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When do I make a reservation? |
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As soon as you have your flight info. |
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I'm WORRIED about the PICK-UP TIME you gave me for
my AIRPORT flight ARRIVAL reservation. Why (and HOW)
can you use my scheduled airline arrival time as my
pick-up time? |
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Good question. Your scheduled arrival time (ie your
airline's assigned time), is only a starting point
with us. We have computer software that tracks your
flight in "real time". SO whether your plane is
on-time, early or late, we are aware of it's
status...And will meet you based on the actual gate
time. We also use a formula that allows for time you
may need at baggage claim. |
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What is your cancellation policy? |
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If your pick-up time is before 8am, call before 7pm the night before. If your pick up time is after 8am, you can call up to 2 hours prior to your pick up time. We charge full fare for late cancels; and for no shows. |
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Do you accept credit cards? |
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Yes, Visa, MasterCard, American Express and Diners Club. You may charge on board the van and we may request a card to guarantee your reservation. |
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I made a reservation. When I got my E-MAIL
CONFIRMATION, it stated I had to pay by "CASH" on the
van. I want to use my CREDIT CARD on the van. Can I
do this? |
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Yes. Our vans are equipped with state of the art
credit card machines. Just give your card to the
driver to complete the payment transaction. The word
"CASH" is a general term that we use for internal
purposes, only. |
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Are fares cheaper on our website? |
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Yes. |
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Can you offer even lower fares to large groups? |
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Yes. Check with your meeting planner/event planner to see if an account has been set-up. If you are the planner, call 1-800-776-0323 and using our automated phone system go to Sales Department/Group Sales. |
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Are you a national company? |
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YES. We are Go Airport Shuttle. The world's largest network of airport ground transportation companies. Need to make a reservation in another city? For global reservations, click http://www.goairportshuttle.com |
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Are you just airports? |
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No. Often, groups use us for rides between work, hotel. Also, for nightly excursions to attractions & restaurants, etc. Call 1-800-776-0323 & using our automated phone system, go to our Sales Department/Group Sales.
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